Digitizing Here In U.s.a.

karensdigitizing.com

EXACTLY! I have used Brent and I've been very pleased with him. He's truly a pleasure to work with and his turn around time is AWESOME. I've called him several times and he's always been helpful and a pleasure to talk to.

I won't say much about OTHER digitizers but I will say this... I "interviewed" a few. I just sent the same PM to them:

Brent was the only one that actually addressed the questions and even gave me MORE info then I was asking. One of the others just replied with... and I QUOTE:
"These are 2 jobs"

That was it. Didn't answer any other questions... even though he was offering "free" first time service I didn't even respond again to him. I went straight to Brent who of course did not charge me for the second logo and even tweaked it beyond that as the client and I had miscommunication and he wanted it all on there just different proportions. Brent took care of it and then took care of it some more!

I'm all for anyone trying to work... but I want to be treated like a human and not just a job. Lets make sure we continue to employ people that care and can communicate in that manner.

Kevin

You asked for it dude...

YOU were the guy I was referring to. I would NEVER do business with someone that either doesn't have enough understanding of the english language to get me my simple answers or just doesn't care to answer those simple questions.

I'm certainly not one of those rednecks that say "this is america, speak english" because in it's nature that statement is retarded. BUT, in this business... I do need to be able to make sure I can communicate clearly and concisely with my digitizer.

Brent can do that... you obviously couldn't even come close.

Again, never wanted to call anyone out by name... if your approach was working for you in the past then I wasn't gonna stop you... but I feel you crossed the line... besides do you even live in the united states? I don't believe you do which means you are thread jacking and spamming in Brents thread. At least the other digitizers were on topic and one could only fault Brent for not making this HIS sales thread but a US sales thread. :)

I doubt Brent will mind me posting his response to the same PM:

Wow... World of difference.

Understood. Though, I wasn't comparing HIM... I was comparing Brent to others that I had interviewed. The ONLY thing I said, which was completely annonymous was

Now then he turns around and post in here which I do believe is unethical if he is not in the US, and suggest that I never used him and tries to STEAL a client away from Brent. A client that just gave a positive review. That is yet another dubious move in itself.

This is without even touching on the fact that I posted up a quote of my original PM to him and essentially a direct quote of his response and he said "you never contacted me, try me" Actually I did, and his response was sub-par. It is a lot like when a telemarketer calls my house, I have a french last name that is always pronounced incorrectly because of it's spelling. I don't fault anyone for that... but when you are trying to sell me something and I correct you on the pronunciation and you roll right into your sales pitch with "oh, OK.. Mr. what I'm calling about is..." Well... guess who doesn't get the sell even if it was for a bottle of water and I was in the dessert. ;)

I'll find someone who cares enough to get it right.

If you are happy with his service then by all means, use him. But don't attack me when I just lay out the facts for others to decide.

Oh, sorry... let me preface it with "with all due respect" and then it's a respectful post. That is how you did it.

You weren't really respectful in the fact that you twisted my words and tried to discredit my review.

You had no reason to respond to my post if was obvious enough that I was apparently being rude.

I simply gave a complete factual account of what transpired and why I did not use his service. You can't tell me that trying to steal a satisfied client right out in the open isn't a sketchy move at best. I mean, if you are happy with his service to the point of defending him because I laid out some facts and my opinion about them then I'd think you would surely understand why I might defend Brent against someone that would do something as "bold" as Steve did.

Sorry if I offended your sensibilities. I just have respect for my competitors and I expect the same from others. We all have to "steal" work at times... but I'd never go in my buddies parking lot and try to take his customers. In fact if I ever spoke with someone about doing shirts for them and they mentioned they were using one of the shops I'm friends with then that would be the end of the conversation. This has happened with my computer business a couple of times. Now if someone is not happy with someone's service and SEEKS me out, then that is fair game, but I won't solicit.

Again, you miss the point, lol.

Anywho, back on topic, I have also used Brent and his communication is top notch and his turnaround time was quick for jobs I submitted during the workweek (only time I submitted). Again communication was above and beyond. The only thing negative I can say is it is hard for me to quote customers a digitizing price without flat rate pricing unless I just overly inflate those costs to the customer. I understand though that for him some logos take more of his time and some take less.

One of the things Brent does is push back on things that can't be done with quality. For instance some digitizers will just digitize exactly what you send them and if you aren't familiar enough to tell them what to eliminate you may end up with sub-par results. Brent will let you know what will work well as far as sizing and let you know what won't come out well or what needs to be eliminated.

I guess it is just a pet peve of mine when people HAVE spoken with you and don't remember then to top it off with the attempt to steal a client and it didn't sit well with me. I assume most would understand.

That's a good point, I'm new to this business and he has helped in that regard more than I realize I suspect. I was at a buddies shop the other day and he outsources his digitizing to england (or so they say, as they don't SOUND english). Anyway, he was having some problems sewing out a design and it looked like it was just to fine of some lines... lots of run stitches that were just burying in. All I could think is that Brent probably wouldn't have let me do it like this and it doesn't seem like they care. They just did whatever they sent them vs talking about the potential problems with them.

That is very important when you are just starting and may not know how things will turn out based on what you submit.

Just gave Brent a call (today is Saturday) with a last minute tweak for an important job for me. This is a logo he punched out over a week ago. He dropped everything he was doing and made the changes I needed and sent me the file right over. Less than 30 mins and the file was in my inbox.

Brent is a BEAST.

I'd actually say he works TOO hard to make us happy! :)

Brent, I will be sending you a gift in the next week or so... just getting setup to do a very unique product and I will send you and your wife one. Email me your physical address so I can get them to you as soon as they are done.

advertising forum

IMO, forums such as this are for information, and information includes pushing your services to offer others.

One poster did say this site was for professionals and not the small operators, and to that one, I sent a message, telling him where he could take his opinion. Thats my opinoin, like it or not.

To me, advertising here would be to sell 100 t shirts for $40 bucks. I don't look at digitizing services as advertising,,,as we rate digitizers here and there's no problems. Let them price their services.
If they're good, they'll get good reviews, good feedback, and people will talk about them. They'll continue to put their name out there, as they do a good job.

If they're bad, or bad service, they'll hear about it here, and they won't post any longer as it will do them no good.

I've not problem with anyone pushing their skills, including price, and bumping the thread.

For some things, we need that bump, as some good threads get lost in the midst of the trash.

Im pushing my business??? where???

Ive not bumped a thread looking for work!!!

Agreed let others give their opinions about their digitizers but bumping a thread looking for work is not the way to go. Someone looking for a digitizer will do a search and read the threads.

All digitizers here are looking for work so should we all start a thread each and keep bumping them every few days??

If thats fine can I start my own thread now?

To be fair... Brent bumps his thread MAYBE once a week at best. That is pretty fair. VS some of these guys that spam on EVERY post on EVERY section of this forum.

Brent has ONE thread.

Brent, if its only you then whats your capacity per day?

Not trying to answer for Brent but I've never had to wait more than a couple of hours. DEFINITELY under 24 hour turn around. I once called him on the weekend for a minor change and he accommodated me almost INSTANTLY!

Truly one of the good ones.

Since we've moved digitizing to an outside source, we've used many different companies, large and small, and even individual freelance guys and gals and I'm currently looking for someone better than the cast we are currently using. Our sales staff is free to use whoever they want and I'll be giving them Brent's contact info and a quick rundown on all of the great reviews he's received and hopefully they'll take the advice of many of you who have used Brent. We have 72 heads, all Tajima so this could be a good fit with Brent and his experience.

One of the best things about Brent is that he is a good American hard working man.