problem with my new futura ce 200!!

help me please!!! problem with my futura ce 200!! im from greece athens.its new i only used it 2 times.the problem is that the machine does not obey.i use the small hoop to make a letter ..A.. for example.I type the letter in the futura program ,in my pc, and i place it at the right corner on the top.I DONT PLACE IT OUT OF THE LIMITS! I do all the rest and and the singer is waiting for me to press the "start" botton to begin.I press the start botton and i hear a sound with tremple like [grrrrr]the hoop moves a little and begin to 'type'the letter ..A.. but NOT IN THE PLACE I WANT IT TO!!! the machine completes the letter ..A.. but not in the position i wanted!! what about the tremple and the sound?
THANX.