Is Floriani Suite Pro a good program?

I need a good decent program, and this is around my price point Floriani Suite Pro. Any input? I've used wilcom, qdt (yes I'm that old), SIERRA, embroidery magic, a little of everything. I bought amazing designs, to tide me over, the basic lettering has NO underlay. I called tech, they told me I'd need $4000 program to have those features... I'm like "WHAT?" basic underlay? Could not have been more disappointed. So just wanting anyone's input on the FLORIANI program. I just hate a hard learning curve. Thank you. Wendy