Help with Tajima Embroidery Machine??

Just got home with a used 2012 TFMX-C1501 and got it all plugged up. Anything we try results in a 2CE error. The beam seems to be working correctly. (when we put our hand up to break the beam, the light comes on the beam) Nothing is in the way. I have two machines like this but they are much older.

Does anyone have any ideas? It's past the time to call support. :(

TIA