I'm sooo f'in mad, what would you do?

I would call this person from Rhino Graphics and find out if the bid is legit...(if they will talk to you). Sometimes the customer will 'play' you to try and get a better deal. If the lower bid is for real, then I would sell the art to them at a premium.

I was using PC 61's for a while and they aren't bad.. However, I stopped using them because I had a lot of complaints. If you are spending what you spend on Gildan you could try Tultex. I use them a lot for Discharge printing and people seem to really like them. I believe they are the Tultex 0202TC Unisex tee. Every color is dischargeable, thats right...Even kelly green and purple.

oh and even ROYAL!

I'm jumping in on this really late and I apologize. You've really answered you own question here. You mentioned you spent $80k with Broder last year. Well no offense but I spend $80k a week with broder at certain times. 7 figures a year. My prices are just now beginning to creep above $2 a shirt for colors. Back when you posted this I was probably around $1.90 each.

The reason I am posting here is because I get sick and tired of people thinking that big shops (I have 9 autos) under cut the prices and make no money. We pay on any given day 30-40% off the normal price listed on Broder. And usually better than that when we start shopping around. We will also go out and buy tens of thousands of certain colors just to get better pricing and then pull from that inventory as needed. The bottom line is, and I'm not sure if that is the case here, is that sometimes big shops just get better deals. Sometimes they are just more efficient. And unfortunately, sometimes they are just looking to fill 2 hours on a Friday afternoon so their staff wil get 40 hours.

Hey guys, not sure if you guys are looking to cut cost but we have a manufacturing plant in Lima, Peru. If you are looking for high quality Pima Cotton Blanks or Low-Mid Quality Poly/Cotton Blanks - or just full 100% Cotton Blanks, reach out to me: info@gseaperu.com

Our factory's production capacity is at 60k pcs per month. We server small to mid size companies and work with our clients to try and find solutions to cut costs. We have landed Blanks at 1.95/pc - 2.25/pc If you have any questions, please email me or visit our product catalog page at: gseaperu.com. Thanks.

Christine Garcia

Sorry... did not see that post when I made my suggestion. You really have to walk away from a non-profitable job even though you have a fair amount of time and money invested. Unfortunately there is not much else you can do and if the job just ties up your production w/o being profitable believe me you are much better off passing on it. But-I would charge premium for the art.

Well better not expect to ever get business from them again then, and hope they are not connected to any other potential business because you may never get that either.

If you sue and lose, you have nothing. Bottom line is never do artwork based on speculation.

you can definatly make money on the job ... but the question is as follows: if lets say you are working in an actually store and not your garage and you are paying rent, utilities, taxes, employment and so on...then you shouldnt be taking that much risk for that low of a margin...now you give this price to this customer today and tomorrow when he comes he wants the same price and he becomes an low margin customer.... I would either upsell him or just move on like the other said as your time could probably be used better with other clients.

This is the only time I will try to fix pricing for a customer like that. If I know he is repeat and will keep feeding my low times with jobs.

In any case I feel like the industry is killing eachother and we all will loose till the rebirth of the SPI lol.

Let's not jump on Varsity too quick. You say you could do it for $2.95 but we don't even know what the job is. It could be 8 color 4 locations. Could you still make a profit at $2.95?

The right price might be somewhere inbetween though.

I love opportunities like this. I always let the job walk. I am really nice and make it easy for the customer to come back next time. I ask for the opportunity to quote there next needs. I would charge heavily for the art but not excessively.

The reason is... 9 times out of 10 the other guy f**ks it up or deliver's late and the client is happy to come back later and pay our reasonable price. In the long term you win and you build quality clients.

I did read his post. The shirt was $2.95 - the shipping was $0.30 :)

I do agree that you should always be looking at improving your efficiencies or you will go the way of the dodo.

For the late night readers looking for something to read. Class act Mr Saxby from Standard Screen printing in Iowa.

Ace Printwear - Standard Screen Printing Ace Printwear Poor communication, horrible customer service, and rude owner Clinton, Iowa
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Ace Printwear - Standard Screen Printing
1624 13th Ave. S.
Clinton Iowa 52732
United States of America
Phone: (563) 243-6459
Web: aceprintwear.com/
Category: Services
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This company does has not given me one inclination that they care in the least bit about a satisfied customer. I am pasting the series of emails back and forth between myself and Standard Screen Printing after I received 150 shirts that looked terrible when compared with the proof that was sent to me before printing. Not mentioned in these emails is the phone call in which the owner of the company hung up on me when I tried to explain to him cordially why I was unhappy with the shirts that were sent. I did not send payment for the shirts, but since I sent an emailed copy of a check (since the company does not accept credit cards) they extracted funds from bank account without my consent. I had sent the copy of the check on good faith that the product would look like the proof they had sent and I would be sending payment after the product was shipped. I shipped the shirts back because they were unusable for my event and Standard Screen Printing has taken money out of my account (now I don't have the shirts and the company has taken my money). I highly recommend not using this shady company -- They could rub a shirt around in the mud, ship it to you and tell you it is fine, and then take your money without caring one iota about what is fair to you as the customer. I am trying not to let my anger show through, but I highly recommend not using this company and I do not think they should be allowed to stay in business (judging from my interactions). Here is the series of emails from after the shirts were shipped:

ME: Date: Thursday, January 21, 2010, 1:36 PM >>> >>>Hi, I had called this morning about the T-shirt order that came in >>>yesterday, and I haven't heard back. The shirts don't look like the >proof >>>that was sent, as there are white splotches and the colors are different >>>and darker. I was wondering if you had any policies for what I can do >>with >>>a product I am not happy with. Thank you

STANDARD SCREEN PRINTING: Hello, >>> >>>We received your email. And reviewing the art and the print we think it >>>is pretty close. The trouble with that artwork is that it's a drawing >not >>>an actual clipart, So what we had to do is put it in a program to have >it >>>seperated when it did that we got it as close as we could. Good luck >with >>>your event I think it will be a big hit. People her at the shop had some >>>printed for their children. >>> >>>Thanks, >>> >>>Standardscreen Printing

ME: Thursday, January 21, 2010, 3:52 PM >> >>I understand that it could be difficult to separate the colors, but it >>would be nice to know that before the shirts were printed or to be given >>options. If I had known that this is what the shirts would have looked >>like I would have changed the design to use less colors (maybe one or >>two), because it really looks much worse than the proof I was sent. I >will >>not be using your company again or recommending you to others, but I >would >>recommend that you communicate more with your future customers.

STANDARD SCREEN PRINTING: Start asking a few questions ahead of time instead of after the >>fact. Why is it the small order that are the biggest headaches? We do >>close to 2500 events a year with less than 10 complaints pretty good >>communication. I would say that you don't have that success rate as a >>teacher. Start communicating more maybe. We will be glad to help ypu >>work on that .

ME: Re: ROAD-odend Run Tees >To: "Customer Service" >Date: Friday, January 22, 2010, 9:56 AM > >Your response was rather unprofessional. I have ordered through other >companies who communicated to me that they would not be able to accomplish >what I wanted in the design. All I am suggesting is that you might let the >customer know that their design will not work so that it can be >manipulated to look like what they are expecting. For payment, will you be >sending an invoice later, because I have not received anything yet. Thank >you,

STANDARD SCREEN PRINTING: here is the invoice.

ME: Date: Friday, January 22, 2010, 5:09 PM I am ccing the artist of the drawing on the ROAD-odend-RUN shirts. She has worked at a screen printing facility, and she has instructed me that it is a reasonable course of action to send the shirts back without paying for them. She is very disappointed with the printing, and she can speak more technically with you about the screen printing process if you would like. So, unless I hear otherwise I will ship all the shirts back.

STANDARD SCREEN PRINTING: We will not accept any return of the shirts or refund. They meet the screen printing industry standard. Any course of non payment will be met with clinton county small claims court filed after 15 days of not receiving payment. Standard Screenprinting will not have second thought of taking you to court. We take non payment very seriously and have went to court 2 other times with success. Your shirts are acceptable and you have no merit for a refund.

This one is even better. It must be bad when this stuff shows up before your website on google. Its bad when a customer has to go to the BBB and that is still ignored.

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BBB Rating

Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F.

Factors that lowered this business' rating include:
10 complaints filed against business
Failure to respond to 8 complaints filed against business.
2 complaints filed against business that were not resolved.
One serious complaint filed against business.
BBB does not have sufficient information to determine how long this business has been operating. BBB made two or more requests for background information from the business. BBB has not received a response from this business and/or has not been able to verify information received from this business.
BBB does not have sufficient background information on this business. BBB made two or more requests for background information from the business. BBB has not received a response from this business and/or has not been able to verify information received from this business.
BBB does not have sufficient information to determine size of business. BBB evaluation of business is based on rating formula's smallest size classification.
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Business Contact and Profile

Name: Standard Screen Printing
Phone: (563) 242-2821
Address: 1624 13th Ave S
Clinton, IA 52732-6722
Website: aceprintwear.com
Principal: Jeff Saxby, Owner
Customer Contact: Jeff Saxby, Owner
File Open Date: August 2009
Type of Business: Screen Printing
BBB Accreditation: This company is not a BBB Accredited business.
Additional DBA Names: Ace Printwear

You have an F with the BBB. You really have to not give a damn to let that happen. Good job......lol

SanMar has an excellent t-shirt PC61 and its $0.75 cheaper than the Gildan.

Everyone is using Gildan right now. They used to be the cheapest but now they know everyone is using them so they can charge more.

Not sure if the customer requested Gildan but it seems to me the guy in Texas probably quoted them on a brand other than Gildan.

The name of my business is not important here. You came on here to do only one thing and that was to bash a manufacturer. What is your ax to grind? You did not buy a press from M&R so let it go. All you are digging up is crap that nobody cares about. You really should worry about how your own business is viewed and not a equipment manufacturer that you did not even make a purchase from.

I know, I posted prices on the M&R forum and some of the veterans over there said it probably wasn't a good idea. You get all the soccer moms etc.. trying to bring you shirts to print. :)

check your PM.
Regards

I say call their bluff. If the other guy can generate artwork, shoot screens, print the shirt, box them and give them to UPS and they will arrive by the 20th -- good luck to all involved and chalk it up to experience. There is no way I would let them have the artwork so someone else can meet a deadline. I'd also do my best to stall them for a day or so just to make it harder. Remember, we don't have to have every order, only the profitable ones. And I totally agree, it's the principal. But I'm sure you've been around long enough to know that not everyone's definition of what is right and fair meets the test industry-wide.

Pain in the *** customers like that are everywhere, it sucks major ***. The moment I realize they are gonna be a pain, I charge them for everything up front. In the end you either make the money for your time on the artwork or you let them go to your "cheap competition", in the end your competition WILL end up losing money off that customer in the future, they will constantly want a better deal.

I don't think the cost of shirts is the issue. It's that this guy in TX is willing to work for minimum wage to get the job done. We should be in business to make a decent profit. PROFIT is not a dirty word.

My cost on a Gildan 2000 (Color) today is $2.90 I sure couldn't sell it for $2.95, $3.25 or even $3.95

Let them have the job.

Why are soccer moms on the M&R and DigitSmith site?

LOL!!!! Lets see the excuse this time.

Biatch! I'd send her a screen shot of your cost off of supplier site. Explain that you were trying to keep a good customer and were never overcharging. IMO Your original bid was a fair price.

But on the other hand....Dont sell yourself short and give in to these low lifes that underbid just to keep machines running

CNC what color g2000s did you buy how much was the freight?

I agree with Evo. Tell them you have been our customer for many years and for that reason to keep you happy we decided to match the price you were receiving on this order. Let her know you would never quote this price to anyone and would not be able to give her this price continuously because there is no real profit in it for you and that because you appreciate their business and like them are your customer that you made this exception.

They will definately be back. This has happened to me many times and with me I dont bargain often. My business is a realationship people deal with me cause they know i will take care of them and im my opinion that is what you were doing. When she understands this she will come back.

best luck on this though. but most important is "call her when you are calm"

the whole mess sounds insane. i don't do much to entertain bidding wars where i am though.

first off, i think i saw broder bros or whatever it is. (i have an account with them but never use it because there prices are ridiculous)

I don't want to post prices but anywhere near 3 for a blank t is ridiculous. try Sanmar or Staton in TX. Port Authority is definitely pretty cheap, but there is a lot of variation in the necks when you are printing that is kind of annoying.

so from what i know of shirt pricing (depending on the shirt design and colors) i can see where they may have quoted such a low price but i guarantee you they either have an automatic press or are simply a slow shop looking for the extra business.

whoever quoted it did not do it for a high margin return, but were probably simply doing it to keep their employees busy. maybe they are simply struggling to make payroll or like you say working out of a garage.

ultimately there is no way i would do 1000 shirts on a manual press so i could make 1.00 per shirt though. sometimes people should just walk away from a bidding war, but you sound like you did good talking to the manager.

DAMN...DK CALL ME WHEN YOU GET A CHANCE..IVE GOT BETTER AND CHEAPER FILM THAN PARTY INVOLED PREVIOUSLY. i AM IN LONESTAR STATE MEOW..I WILL BE BACK THIS WEEKEND ... I WILL HAVE A BETTER REIGN ON MY PRICING ON MONDAY. HOPE ALL IS GOING WELL BROTHA!!! NOW THAT I AM ON MY OWN, I WILL SAVE A LITTLE GAS MONEY AND HEAD YOUR WAY...PUT A FACE TO YOUR NAME!!! TAKE OVER THE WORLD