Meistergram m800xlc

I was given a meistergram m800xlc and am trying to get it to work. How do I get support? When I press 9 and enter to begin sewing the display says "stitch width bind"........ Can anyone help me

Location: 
United States

Eric's sewing wrote:
I work on the Meistergram
You can call me tomorrow 214-536-1100
Eric

We are a small custom printing shop and have been given an opportunity to acquire an M800XLC (2,000.00 includes technical training) to begin embroidering names and numbers on team warm-ups in-house...is this a good entry level machine? Are there any potential pitfulls we should be aware of?