Problems

I have problem guys with my feiya CT 1201 i was try oiling and take my head off like i usually do and wipe full off but this time something gone wrong...
my needls and my head got out the position and I cant recalibrate it
so... when i was try calibrating and did to my colors and needles i got problem in transfer from dock to head when i try to change from needl 7 to needl 6 or 5 got some crack sound and cant do anything need to shut it down and unblock it by hand if video is needed answer me please and help