Props to the Workhorse Service/Parts Dept.

By SClow303 on Dec. 13, 2010
Forums: 
Screen Printing

I just bought out another local shop here in Ohio this past Saturday. Included in the transaction among several presses was an 8 color 8 station Mach press. I had broken the press down to move it and thought while I had it apart I would replace any worn parts. I called out to Phoenix this morning and got a very knowledgeable women on the phone that help me out. She new every part of that press and got me everything I need to get it back up to tip top shape. Easy to deal with, knew the product very well and even went out of her way to let me know I could go a cheaper route on a few of the things I needed then the way I originally had intended to go. Always nice to have an easy transaction like that.

Location: 
United States
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Streeter Clow
Printhouse Graphics
Mansfield, Ohio
printhousegraphics.com
419-631-5783

Submitted by wickedcool on Fri, 12/31/2010 - 00:21

I completely agree with the first comment. I have 2 Workhorse Powerhouse dryers and one of their Photosharp exposure units. Each time I've purchased one of their items (used from craigslist/digitsmith), I've replaced something worn or broken by the previous owner. I second that their service dept can't be beat! Steve and Joyce, have even overnighted me parts. I paid for the overnight shipping, but they did get the parts delivered to me next day. Try getting that kind of service from another major manufacturer.

Submitted by Tdunham on Sun, 01/02/2011 - 17:42

wickedcool wrote:
Steve and the woman that I believe the first commenter talked to (I want to say it's Pam, but I'm probably wrong) have even overnighted me parts.

Her name is Joyce and I have passed your comments on to her.

Thank you !

Tim Dunham
Workhorse Products
800-778-8779

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