Are Clients really this smart??

yeah, well I wasnt that savvy on metric either until my digitizing software made me... I think most uses metric, no? In college we used metric, but that was when the US was pushing to go that way... did not quite work out. lol

New year and they are out in force people!!!!!

Last week a clients sends an edit request in because she cannot PRINT the runsheet... what did WE do to her design as she has been able to print the others. Well maam... we have a new techno button in digitizing that DESTROYS printers.. so sorry. we must have accidentally hit it.

She comes back two days later... "so sorry, my husband unplugged the printer from my computer so he could print from his, lol " UH... didnt have the heart to advise of wireless.

So glad that she instantly just assumed WE did something wrong.

Client calls Friday to ask why her design has NO trims in it... we look at it and see that after the initial digitizing where she wanted a trim between each and every letter she sent in an edit request to remove the trims between individual letters but keep them between words.. closest point of course. which we did, enlarging each letter individually to compensate (not part of the original instructions but we did for free)

but the revised file still had trims between elements and words, so not sure why she saw NO trims at all... after a bit of back and forth she discovers that "someone" had turned OFF the trims on her machine!

Yep.. again, thanks for assuming your digitizer did something to mess with you.

Sunday a client sends an order in from 2010 saying that she just messed up 2 jackets due to our design looping on top of the embroidery in the filled areas and what were we going to do about it.

over 2 years later? OK, so I googled "thread looping on top" and got 5 really amazing explanations concerning the subject.... I forwarded each of them to her. then I searched on this forum for thread looping and found a nice thread, which I also advised her on.

NOT ONE had any mention of digitizing as the issue for thread looping in a fill on top of the fabric... or birdsnests, or bobbin showing on the top side, etc. All concerned the thread tensions, bobbin tension, cleanliness of the bobbin case, thread being threaded through the machine correctly, etc.

SO I am to pay for two of your jackets that recently were messed up for a design you have had since 2010 over thread looping?

Of course I never admitted yet again about the secret THREAD LOOPING button that all us digitizers have access to... and that take over 2 years to activate! evil I know! sorry.

today we digitized a 2500 stitch design for a client... she calls wanting us to increase the stitchcount to 6000. NOT increase the size, just the stitchcount. She is not sewing this in puff. We advise that this design really only needs 2500.

She insists that since her embroiderer is charging her for their minimum which apparently is 6000 stitches, then she WANTS her designs to be 6000 stitches.

UH?? so much for quality.. lets see how you like the image being cut out of the machine by the needles? or how the embroidery will pucker after a wash... but hey... she got her moneys worth out of her embroiderer I guess.

Of course we advised her the issues and asked her to listen... no doing.

todays amazing thought provoking request: "Please quote this for a left chest. You can leave the lettering off of the letters to try and keep the stich count down a little bit"

today a client sends an order in for an edit...: "could you please make all the satin borders a bit thinner to lower the stitchcount for us?"

These are just regular satin borders, no underlay... making them thinner does not decrease the number of stitches, just the WIDTH of each stitch... it took a while for them to grasp this concept.

I think they thought less coverage of the fabric always equated to less stitches being used. but still.

but even in English... today a client had these instructions for dimensions: "Please proceed based on 9.5073" x 4.8175" Thank you"

so we are taking embroidery to the 10,000ths of an inch????

Today a client has a design that is 1.5 inches wide... her edit requests asks us to make the file wider.... needs to be 1 1/5 inches wide.

ok, file is already 1.5 and you want it wider to ... 1.2 inches? Even if she meant 1.5.. that would not be wider as the file is already 1.5..

apparently she was measuring off the image on her monitor.

well if you do I would not know it was you...(as I dont know who you are or what company you represent) I never give company names nor do I even know the names of the people who are requesting these items... don't know if it is an owner, a spouse, an employee or the actual customer. What I do know is that they are real requests and they baffle me.

But I have found this forum a more acceptable way to vent and share and based on the responses from other digitizers they seem to go through many of the similar scenarios.

I think most of my posts (or at least I hope) are helpful and are worth reading, but I do have a couple of threads that are just like this one or about those that don't pay, etc. But all are honest.

From client: "hi, i would like this file 16cm wide by 3.7cm tall , the white area is the garment showing through. What size do you think this will end up being?"

really?

well gosh, I dunno... maybe 16cm wide by 3.7cm tall? just guessing though, this higher math and following your instructions is very confusing to me.

Ha, this story is repeated over and over! Which is why I am surprised you say you love dealing with clients new to promotional products... we had another thread earlier this year where the digitizers spoke about new clients, vs mom and pops that were seasoned , vs large houses. your comments reminded me of that thread.

yes she was.

close, her client had given her those dimensions... what she really wanted to know was what those numbers meant in INCHES...english not metric. she did not understand the metric numbers