How do you train emb salespeople?

I was hoping someone would chime in with some good ideas. We do a lot of contract embroidery so we're not involved until it's too late. Its crazy how many things we have to fix that should have been cleared up in the sales process. Companies that allow employees to chose whatever they want from the San Mar catalog is the biggest problem. One order may have 4 different fabrics and every color. Then my customer gets irritated when they need to contact their customer because the logo is black and they allowed black or dark garments in the order. And lets not start the conversation about trying to embroider something exactly like the digital art that was submitted. I'm sure the sales people know more than they let on, its just easier and quicker to say "I'll let my embroidery people figure it out."

All good points Robert. I have always believed that the best way to train someone is actual hands on experience. Now... Getting that person to that training with a mindset of actually wanting to learn it.....perhaps in another post.