Renaissance Cantare Single Head

Does anyone have any real everyday experience with this embroidery machine? Are there any service techs in the Los Angeles area. We are possibly look to obtain a 1 yr old model but not familiar with it's performance and durability and service support. Thank you for any feedback.

tech support is mediocre on that machine but the machine seems to be built very well and has a lot of pros vs other machines of the same price.