Tmex C1201 question please

By Peanut on Dec. 29, 2014

We are new to Embroidery and are trying to learn how to use our Tmex C1201 machine just purchased. We caused a code of 211 when trying to center a project and hit the hoop instead of the material :( Is this something that we can fix ourselves or do we need to call service ???
Any help would be appreciated.

Thanks Doug and Helen