Beware of POWER STITCH

I was pointing that to Powerstitch.....Sorry.

very true...shame though that most of the USA products and services are still being imported....could you please explain why this could be?

Just for your info, a good poster on this forum (an american) has started offering low cost digitizing for the US market.....company claims that all digitizing is done in the USA yet outsourcing to overseas digitizers like us.... yet you don't feel that you're cheating your fellow americans but hey who's complaining :D:D:D

Do you know where all Embroidme designs have been getting digitized for the past 4 years??? find that out and then you will understand where the US digitizing industry is heading....wish there were more like me to support your economy but shame there aren't :eek::eek:

The policy of subsidizing manufacturing in China by their own government led to many companies outsourcing due to over regulation by the US government. This led to increased profits which in turn increased the amount of things being made there. Now that we have come to terms that Chinese products are inferior in their construction and materials the manufacturing sector will seek other alternatives.

I think it is a shame on how you treated inkman996 with such disrespect and then go on to continue on here with it. FYI: I am an american digitizer for the past 17 years and not once did I outsource to anyone. I actually had other digitizers from other countries wanting to outsource to me. So, your theory isn't across the board.

I live in the Country of Texas.. so does that mean that American clients that use us are outsourcing?

This would have been a great opportunity for the digitizer to step up and amend some serious customer service mistakes and come out at least breaking even.. if not ahead if they played their cards right.

On the other hand it would have been nice if the customer had actually spoken to someone in the organization first to see if there was a weird disgruntled rep writing these emails before posting on a forum like this... but judging from the responses afterwards it would not have mattered so their posting would have happened anyway.

I along with BJ24 am an American through and through .....NEVER once have I outsourced any work ......I do it myself and only myself......you deal with me and only me........live in the great state of Wisconsin and also have been doing this for going on 17 years......I just wanted to also make this clear......Thanks for your time. when I say made in America I mean Made in America.....

harleydude777
Brent Burghy
bburghy@mhtc.net

So which digitizer are you writing about?

EXACTLY why I made my post Mr. Young.......i was wondering the same thing?

Yeah, he says "has started offering" so I didn't think it anyone obvious on here. I have been digitizing for 23 years.. since the days of paper tapes and a Melco Digitrac... Volant is nearing it's 12th year anniversary and we don't sub out anything nor do we advertise.. at all. So just curious who is now advertising one thing but apparently doing something different.

inquiring minds want to know... lol

Same here. On another note, when I started in this business the company I worked for was at the tail end of paper tapes so I saw the people who worked there a long time use them but I never did. That must have been a huge change for you when people stopped using it.
I remember watching them edit the paper tapes and I would just shake my head, it looked so complicated.

poster has posted on this forum and is being very sly thats all I have to say....but its all good cos overseas digitizers are getting work. I dont need to point out the name do I Rob?

You brought it up, so yes, if you wouldn't mind point out the name. That is my opinion.

yeah, I took that as a possibility, but even though we are one of the largest digitizing houses in the Country I know we don't sub any work out off shore so I am confident it is not us. Actually we have cut digitizers from our heyday of 2006 and several of them have started their own companies or had them already... So if I NEEDED to contract I would use them. But we have not needed any of their services so again, it is not us.

Besides he stated the digitizer in question was advertising and telling everyone that their work is all done in the US... we don't advertise other than our large scale stuff for interior designers and fashion designers... not the same market as the type of digitizing we discuss on this forum. And if I am not mistaken out of my 486 posts thus far.. NOT ONE was asking for digitizing work, so again I cant think it would seriously be us in his mind.

It amazes me when a company acts this ways towards customers. We use artworksource.com for our digitizing and have always had great success and their site is really simple.
Have a good day man.
Paul

This SOOOOO reminds me of the Seinfeld Episodes concerning the Soup Guy... funny from a distance but not so if you are waiting in line. Sorry you are dealing with this.

Digitizer burnout is alive and well.

would love to help you out.......please see my postings under DIGITIZING in good old U.S.A. ...........and I promise I would NEVER treat a client like that......and i have many that would testify to that.......take care....

Harleydude777
Brent Burghy
bburghy@mhtc.net
608-943-8205

well , after having a nice breakfast and thinking about this.. maybe there is a "rogue" person over there? Is there some back history that made this person snap? just seems crazy without.

What I can say.. not knowing them.... at least they contribute to this forum on a pretty regular basis... unlike others who ONLY post if they are asking for work. Not sure if this matters to anyone reading this, but for some reason it does to me.

I have no words for this client. You can see the client has been using us for a long time which says it all. Wonder why they used us with our so called crap ordering and payment system. No others clients of ours have complained about the same.

Yes we are not here to be told that we are making it more difficult for a client who doesn't even have time to check what file they are sending to us. I still stick by that because we don't do your dirty work for you.

We work with professional embroidery companies who know what they are doing and we also work with new companies who want advice and appreciate our work instead of accusing us of making it difficult.

Yes customers accidently send wrong files but sending bad files and still having a go at the digitizer is not something we will accept. Just like how you want to be respected as a customer I feel a supplier deserves the same respect back for the quality and workmanship that goes into your work. For those who don't believe in that are not my type of clients. Its all about team work and appreciating someones work doesn't make you low.

stick to your other digitizers!!! And for accusing overseas digitizers, you should look for an american digitizer instead!!

I dont sit on my computer all day dealing with clients clarifications because you are too busy to provide info in the first place. You are not the only client who we refund to so seems like you're picking on the small crap.

We are happy to loose you because all the sales you gave us was $60.00 a month!!! We'll use that time to get better clients than you who can spend an extra minute when placing their order. Its because of people like you that we have had to setup order forms.

Looking back at all your orders, most of them have been over 20000 stitches. Smart way of giving us the high stitchcount logos only to be done at a flat rate of $15.00 whereas your smaller designs go to the other digitizers.

Again I question myself why you still continued to give us your digitizing work??? Im sure you're not stupid and neither is anyone else on this forum!!

WOW, so much for trying to offer up a polite way out for an obviously bad day or a rogue service rep.

As a digitizer I can understand the frustration sometimes... but after a good night's sleep reality tends to kick back in and an apology or even a lame excuse could have been better in this situation...now I see no silver lining at the moment for those at Powerstitch on this issue.

well Inkman hope you are happy!?#S lol one negative post (well kinda) and it seems you have run off a member who actually gave some good info. dad gum it. It is a shame, we all make mistakes, have bad days and say and do things we ordinarily would not. BUT , I had really hoped this could have worked out differently. That and I still want to know who he was talking about.

Thats your fault your pricing is way to low for 20k stitches. Charge what it is worth and you will see it is worth doing. Not all of us can live off of 2.00 a day so we charge accordingly.

sorry, what are you talking about?? :confused:

Whoa....what happened to customer service.:confused: Coming on here and slamming your own customer doesn't really look good. Saying that you are fine to lose him as a customer because he only does $60 worth of work with you is sad. Whether a customer of mine does a 500 stitch design or a 60,000 stitch design I treat them all with respect. Sometimes it is ok to eat humble pie. Not everyone is perfect and computers do make mistakes at times during the sending of files.
Just my 2 cents.

No matter what the world says, digitizing is going abroad by the day :) good luck to you

Well, if that is how you regularly treat your customers, they may go for the price but they will come back to the US for customer service and quality. Case in point.