Printex Press PROBLEMS

This is unfortunate to hear. Have you swapped out the printhead control panel yet? I'm sure Brian has already gotten you much further than I ever could but I thought I'd ask.

Jeff what exactly is wrong or going on. At the least maybe someone here can make a good guess on what's going on.

Holy $hit "the guy in the east" is still waiting for that flash WTF he was waiting for it back when my press was installed.

Like Alan said did you try swapping the control panel on the heads or are they maybe programmed specifically to each head.

OH man, you can't even make this **** up.

Jeff, you could have bought a M&R, Anatol, Work Horse, **** man a BROWN and been running without problems.

It's ok Brian.

Robert had some idiot call us and offer ten grand imagine that.

New copier? That musta been one expensive copier lol

Come on Jeff I want to hear what kind of stuff was Robert up to concerning my press when he was at your install?

Who supports the Mustang presses? Where is the office, the parts inventory, the authorized service tech? All machines will have issues sometime. Who's watching your back?

Video the screen/functions....

All of em.... Don't forget the seqencing section.

Damn, I need to pick my jaw up off the table. I just got back from an enlightening dinner and I came home to this business, wow. When I left work at 6, I don't think this thread was even 2 pages yet, then after a burger and fries at a great Austin institution on 6th street, we are up to 6 pages and counting. I've been compiling thoughts and opinions on our entire industry and the players within it for a few years now, and I think I've got a pretty good handle on it by now.

This time last year I wondered how the new manufacturer would fair and thought they had issues, but maybe they could work through them, but each day it's looking more and more like that isn't ever going to happen. You can't put this toothpaste back in the tube, or put enough lipstick on this "fatty pig fatty" to make her look good. I'm simply amazed, but not surprised at how all this has played out. I've always hoped things would work out good for everyone that deserved it, and those who don't deserve success would get weeded out. I wish nothing bad to those who work hard and are honest people, this industry is hard enough to have to deal with as it is. I've long held hope that this whole mess would get worked out and things could be fixed well enough but I really don't see a good ending coming in this complex saga. It's entertaining, amusing to some, but I think we'd all agree there is definitely some sad aspects to this.

Ok, time for me to go to bed, hopefully this won't get too out of hand while I'm snoring my a s s off.

Did you fix it yet?

Did you check tightness of all the little screws on the head card plugs? Check tightness of screws on center card distribution connectors? Does it detect the head when you turn on the main display?

As for my press and its problems. We all need to remember it is not I that shut tech service out. I initially started only with Robert. I made it clear Robert will never step foot in here again. Then I had to step that up and refuse Brian, Sara, and Robert for fear of intentional sabotage or negative accusations such as Preston trying to blame everything on Operator Error. At that point I made it very clear Poland was welcome anytime to come in here and talk and deal with our machine, even at the least communicate with me through email. It was not until more crap came from Robert that we decided we did not even want the press anymore let alone tech service, we simply wanted it gone and be done with Robert for good. I made an offer to Robert to remove our press for much less than we paid, if he took us up on it he could have sold it with a profit even and the feud between me and him would have ended because I also offered a blanket gag on both of us concerning each other and Printex.

If he took the high road things would have been so much better for both of us, but alas Robert lives for the controversy and drama, he prefers it over doing the right thing.

How many shops did or didn't get the spare parts package that I remember reading about?

So all these spare parts kits he pimped nobody got one? WTF.

Item not as described.

Was this on your invoice/contract? If so that's breach of contract. Well its already breach of contract since they haven't given you your 3rd press. At this point it's laughable.

So I understand Robert has an exclusive distribution/service deal for Printex in the US, correct? How long is this contract?

I cannot for the life of me imagine that he has held up his end of that contract 100%. He's reamed everyone he comes in contact with business wise. I'm sure it's barely worth the paper it's written on at this point.

Is Poland even aware of the issues and publicity. Someone should either email them links or screenshots to show the damage the lack of service in quickly resolving issues will cause them in future sales. They need to be able to sort issues if Robert won't or can't. I may be wrong and 244 can correct me but doesn't MnR have a 24/7 helpline. Even in our business we have a 24/7 free phone that diverts to my cellphone and it always gets answered or replied within the hour no matter what time or day.

Heck I emailed Lawson last night at midnight asking about a used Lawson dryer I bought and got a response 6 hours later on a Saturday even. Although I did not like the response because they want to sell me a manual for $35.00 but at least they got back to me quickly.

Have you seen the price of paper these days....;)

This made me think the same thing, dryer works great, customer service response was fast but charging for an attachment to an email is ridiculous

Sounds kinda like a $20.00 per screen charge to me...?? Actual cost is irrelevant...

Manuals come free with the purchase of a "New" dryer, but used customers don’t bring revenue to a company... Yet they still support you..?? For $35.00 you may be able to fix a problem on your own... Again, bringing no revenue to the company. They answered your call on a Saturday (Again no revenue).

I have tried to get schematics on a "certain brand" of press and was asked to pay $90.00 for them... I understand, because the press was on its 3rd owner, and me working on the press brought no $$$ to the manufacturer...

Not trying to ruffle any feathers, but many printers just don’t understand the cost of servicing machines on their third owner...

BTW... Anatol doesn’t charge for manuals for any of their machines.;)

Yeah I understand they have to make money but it still makes me wonder if I would buy anything new from them.

M&R and Anatol have both helped me for free on a press that is not even theirs, nuff said.

I was recently fortunate enough to spend half a day with Rich Hoffman, and I was like a sponge the whole time trying to absorb all the knowledge that I could while I had him. Needless to say I learned a hell of a lot that day. I've also spent many hours on the phone and in person with Rick Fuqua and these two guys really care about this industry and the people they've done business with throughout the years. Those two guys also have a tremendous amount of respect for each other and I think that respect sets them apart from some of the other industry guys that we mention on this forum. For reasons only Robert knows, he hasn't treated his competition with near or any respect that they deserve and also many of his customers fall into that as well. When someone thinks they are never among peers or people of equal intelligence or ability, they end up getting humbled in a way that maybe embarrasses them and then hatred and jealousy begins to grow from that experience. It's one thing to have tons of pride about your knowledge and experience but if you're not able to be humble in a way that is healthy, then you will end up bitter and see yourself as the victim, and lack accountability for your actions. There is huge differnce between good healthy competition and bad business ethics but i think some people arent able to see that line or differentiate the two and then all hell breaks loose.

That has nothing to do with this thread but I wanted to mention it because I was thinking about it and wanted to type it before I forgot.