Perplexed new hat issue

Just ran into this with a bunch of generic hats from Sanmar, Tajima hoops, still trying to find the solution.

Our Barudan will sew much closer to the bill than our Tajima will. Something about the hat hoops. I have severed the threads before by trying to center/align the cap after placing the lock down strap on. The seriated edge that goes into the seam will cut the threads.

sounds like a hat defect to me!! i'd definitely get a whole of whoever you ordered them from and complain.

I use standard Tajima cap hoops. I've never had a complaint about being too far away from the bill although I won't embroider designs larger than 2.2" high.

That's crazy! Send them back.