Interesting instructions for your digitizer

client: "Bottom line of text should read JRMS and not JAMS as it is in their picture." problem is the art has an R already.. not an A

Maybe they mean it SHOULD have an A instead??

It is a stylized font maybe they thought the R looked like an A? but right above it is the word INDIANS in the same font... so there is an obvious difference between the R and the A.

Client wants 8 lines of lettering AND 2 numbers on their shirts... One is a facsimile number. Who uses that word? FAX maybe ... do you still FAX?

My concern is personal space... sorry.. could you please stand there while I stare at your chest (male or female, whatever) so I can write down your address/ email/ website/ phone number/ facsimile number/ name, etc??

Business card maybe??

what do you think? 4.5 inches square , SOLID embroidery. 8 lines of lettering and 2 numbers.

Client: "please fix this, it is sewing one stitch at a time"

UH... don't ALL machines sew one stitch at a time?

no stitch is wider than 4mm so I am thinking their machine is not going into jump stitch mode. any thoughts? do they have a setting change? not sure. help?

Client today orders the exact same design she ordered from us 2 weeks ago. Two people working same design? Short memory span? Something else going on?

Then she is upset that I let her know that. WHAT? should I have just charged you again? I just asked I am sorry but what is different from this design and the design we did 2 weeks ago. Maybe I am missing changes, please advise?

Client: "I don\'t need this artwork digitized. We are buying embroidered patches with this art in this shape, and I need a dst file that will sew the patch onto a shirt."

Me: "ah, do you just want a running stitch to sew it down or an actual satin border on top of that?"

Client: "Just a running stitch to sew it down. See attached proof of an actual patch, it will have a black border."

that was two weeks ago

Client today: "Our embroidery dept commented: I think the outline needs to be a satin stitch If you can please let me know?"

YOU let US know... when you figure out what you are selling? scratching my head.

Client today orders a design ... I remember doing this design just two weeks ago. Now is it two clients that are in the same town or neighboring towns competing for this job? I search and find out it is the SAME client.

Maybe two people in the same company not communicating with each other? maybe an older fart like me who just forgot?

Problem to me is when I ask if there is a difference between the new order and the one done two weeks ago that I just am not seeing (happens, what is different between these two pictures.. MAD mag) The client gets all upset. really YOU ordered the same file... should I have just kept my little mouth shut and charged you again for the SAME file? all to save your fragile ego or whatever issue you have?

Client sends in a design with every letter having a shadow. we digitize.... WHY DID YOU PUT SHADOWS ON OUR LETTERING??!! THIS IS SUPPOSED TO BE 1 COLOR ONLY!@! WHAT IS GOING ON OVER THERE?

gee, we just followed the art and apparently did extra work for no extra pay . so sorry.

Client today: "please size as provide. On the pdf file I asked about an area on the layout if we needed tread or if it will knockout fine. If it needs tread please use your best judgement"

I have not been in the tire business since the mid 1980s when I worked in a coal mine in southern Indiana. "tread" ha. twice!!

but Heaven forbid if a digitizer misspells a word! just sayin.

Instructions: "OK to use Arial. keep artwork font, but thicken"

Client: "I need these 4 words to each be 1/2\" in height and exactly 3 inches in width"

actually there are 8 words in 4 lines. I know, I know, we understand what they intend. but attention to detail for embroidery/digitizing. That being said this will look pretty odd. I think they are putting 4 lines and then separating them at their end for sleeve location.

They sure look odd though.. one line has 1 word so it is STRETCHED out to meet the 3 inches while another line has 3 words which are SMASHED together to fit within 3 inches. None of this will be uniform in appearance for their client and I hope the client is OK with this.

Client wants 4 unique quotes for the same design.. the ONLY thing changing is the thread colors they sew the design in! I am SERIOUS!

We do not care what colors you sew the thing in.... unless you are in the million plus stitch arena differences in thread thicknesses due to dye will never change your stitchcount enough to matter in my experience.

I realize this comes across as less than best but come on....seriously. how low is the threshold to enter our "profession" or did I just make an error?

Today. Still need another cup of coffee to figure this one out:

"Please digitize 1-color OPEN Square art design at 2 inches wide, proportionately more like Sewn Sample layout that works better for Left Chest. Customer wants 3 lines of Text from attached Art Stacked and Centered above and below 2\" Square Art Design...to look more like Left Chest Sewn Sample also attached. Line 1.Studio C, as TOP line-Slightly larger at 2.25\" wide and centered ABOVE 2\" Square. Line 2. School of Dance- Slightly smaller at 2.75\" wide centered below 2\" square, Line 3. and Productions- centered below School of Dance at about the same size. It will be a better layout for Left Chest, especially on Youth Jackets. Hope you can work with what I have sent you. Thank you"

Design is a simple "P" for a school... solid with a white outline and then a purple outline.

BUT is it. ? does the white sew or does the fabric show through for that part. Cannot tell because the background is also white. So I ask

Client states that she feels the white should be sewn. So I quote it that way.

Later the same day she sends the quote back asking.... "hey just want to make sure we are on the same page and the white is the fabric showing through?"

Multiple personalities? Two people working same order? Or was it just "let's mess with our digitizer day"?

Client: "Please quote at the smallest possible size while still sewing clearly"

Me: "quoted 3.25 inches wide."

Client: "Can you estimate the number of stitches at 3.25\"W?"

VERY CAREFUL ROBERT.... I have already been in trouble with this client for being "snarky" but come on!?! seriously?

today:

" I can just use 1 color thread to embroider on this design. So I\'ll probably use only 4 colors: gray, black, dark gray, and navy blue."

what???

Me: "hi, does the large black box get embroidered?"

Client: "Yes, the box gets embroidered. 3.5\"wide is OK."

today client returns the order: " Hi - I misunderstood the question about the box... I\'m sorry. Please remove the outer black box. This one is a rush."

have you looked at the art? what part of BLACK BOX did you misunderstand? sorry I just do not understand. If you had a question... hey.. what black box are you referring to?

who are these salespersons? do they not see the art their clients give them?

A business we have digitized for since 2014 sold last week. Name changed. new owners wanted their first two designs to be deeply discounted as a "test".

did you buy a company that has quality issues in the community? hope not, that could take a long time to resolve. Hopefully you bought a company that had Great social collateral in the area with top notch quality? (meaning we hopefully helped with that?)

so one design is discounted by 45percent. the second design has over 18000 stitches and is quite difficult so I keep the price the same as normal. we go back and forth a few times.. I stand my ground

they come back and ask about a couple of simplification options. I quote them 2 options. their response is : great, let's do that!

do what?

Which option would you like.

They think I am rude.

maybe I should have just done BOTH options and charged both?

client has a jacket back where they want to sew 3 patches. a center logo in a circle and then a rocker on top and bottom.

do you mean applique or actual patches?

patches.

so you need 6 files then.

WHY?

please look up the difference between a "patch" and an "applique"

client: " Please proceed, as time is of the ascents"

not Songs of Ascent... but time IS. like a balloon!

Design works perfectly fine at 3.5 inches tall. Client wants to put on a hat at only 2.25 inches tall. I give 4 possible solutions to make this work... enlarge lettering / reducing logo part OR put lettering on back of cap OR deleting lettering OR doing lettering in running stitches?

Client: "keep logo AS IS and just make it work.

Client: "Not sure what output format is best for a cotton t-shirt left chest, so just choose what you think is best."

isn't the output format based on the machine brand you are comfortable with??

normally a standard dst works but in this case I may have to pull out the Poem/Singer .csd.